Shipping Policy
Last updated: 6 October 2026
This policy explains how and when your MimiPets order is prepared and delivered. If you have a question that isn’t answered here, reach us through our contact page.
Where your order ships from
Our products are shipped directly from our fulfilment partner’s warehouse in China.
Processing time
After you place your order, it is prepared for dispatch within 1–3 days for around 90% of orders.
Estimated delivery times
Once your order has been dispatched, estimated delivery times are:
| Destination | Shipping method | Estimated delivery after dispatch |
|---|---|---|
| Spain | Standard shipping | 8–18 days |
For other destinations, the shipping options available for your address are shown at checkout. Delivery times are estimates provided by our fulfilment partner and carriers, not guarantees. Busy periods, customs checks and carrier delays can occasionally add extra time.
Shipping costs
Shipping costs are calculated from your delivery address and shown at checkout before you pay.
Order confirmation and tracking
You’ll receive an order confirmation email as soon as your order is placed. When your order ships, we’ll send a shipping confirmation email, including tracking details whenever they are available for your shipping method.
Orders with several items
If you order more than one item, your products may be shipped in separate packages and arrive on different days.
Import duties and taxes
Depending on your country, import duties or taxes may apply. Where these can be collected at checkout, they are shown there before you pay.
Delivery address
Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, reach us through our contact page straight away — once an order has been dispatched, we can no longer change the address.
Late, lost or damaged parcels
If your parcel hasn’t arrived after the estimated delivery time, or it arrives damaged, please contact us with your order number (and a photo of any damage). We’ll look into it with the carrier and, where a parcel is lost or damaged in transit, send a replacement or a refund. See our refund policy for more on returns.